Naturally Perfect Dolls

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FAQ

FAQ

How tall are Naturally Perfect Dolls?

 18inches 

Are the dolls completely Vinyl?

Yes, the dolls are completely vinyl.

What is the hair made of?

The hair is made of a special material. The material has been processed to mimic naturally curly hair in every form. 

What products do I use on the hair?

Conditioner and water are the only products that should be used on the hair. Avoid all creamy and oily styling products. Please see our "hair care guide" for more information about hair care. 

Can I use heat on the hair?

Yes, you can use heat on the hair but it is not recommended. Extreme heat such as a flat iron, curling iron, or blow dryer will cause damage the doll's curly texture hair. 

 

ORDERS/SHIPPING 

I didn’t receive my tracking number. What should I do?

Please send an email to info@naturallyperfectdolls.com with your order # and full name. We will be happy to retrieve your tracking number for you

 My tracking number isn’t updating. What should I do?

 Please give 24-48 hours for your shipping info to update. If it doesn’t update, please send an email to info@naturallyperfectdolls.com with your order# and full name.

 My order has not arrived yet. What Should I do?

Please note that all shipping is delayed due to the overwhelming response with Shark Tank. 

If you have received a tracking a number and the order has not arrived within 7 days (21 for international) please send us an email to info@naturallyperfectdolls.com

 *All back ordered products will be fulfilled within 90 days of ordering*

 

REFUNDS/EXCHANGES

My doll was damaged when it arrived. What should I do?

Please send an email to info@naturallyperfectdolls.com to get more information on where to send the doll to for a refund or replacement.

The doll is not what I expected. Can I get a refund?

All sales are final unless the doll is damaged and we are notified within 36 hours of delivery.